How can I have the hold removed on my credit card since the transaction was declined/voided?

We understand your concern regarding the temporary hold on your funds, and we sincerely apologize for any inconvenience this may have caused.

Although the transaction was declined and no payment was processed on our end, your financial institution may still place a temporary hold on the funds as part of their standard authorization process. This is a common banking practice designed to ensure that funds are available during the attempted transaction.

Please note:

• ThinOptics does not have control over these holds.

• Since no funds were captured or received by us, we cannot reverse or cancel the hold.

We recommend that you reach out to your financial institution directly. They will be able to confirm the status of the held amount and may be able to expedite the release of those funds, depending on their policies.

General Timeline:
Most banks automatically release these holds within 3 to 7 business days, but some institutions may take longer.

We truly appreciate your patience and understanding. If you have any additional concerns, feel free to contact us and we’ll be happy to assist in any way we can.