How do I request a refund?

How to Get a Refund or Exchange:

Get in Touch with ThinOptics:

• Phone: 1-844-335-5100
• Email: support@ThinOptics.com

Refund Info:

• You’ll get back what you paid for the product, but shipping costs won’t be refunded (unless otherwise stated).

Exchanges:

• You can swap your product for one of equal or lower value.
• You can do one exchange per purchase.

Return Process:

• If your item’s broken or defective, send us a photo or video to show the issue.
• We’ll confirm the return before processing the refund or exchange.
• If you’re returning for any other reason (like changing your mind), you’ll cover the return shipping.
• Keep your proof of purchase if you bought it somewhere other than ThinOptics.

What’s Not Covered by the Warranty:

• Damage from regular use, pets, accidents, or general wear and tear.
• Scratched lenses.
• Lost or stolen glasses.
• Lost screws.
• If the product’s been altered or modified.

A Few Extra Things to Keep in Mind:

• The warranty only applies to your original purchase.
• By giving us your email, you’re agreeing to receive future updates, including special offers and promotions.