How do I Request a Replacement?

How to Request a Replacement

If you need to request a replacement for your ThinOptics product, you have several convenient options to contact our Support Team.

📧 By Email

Send your request to: support@thinoptics.com

Please include the following details to ensure a smooth and efficient process:

• Lens Strength (e.g., +1.50, +2.00)

• Frame or Case Color

• Shipping Address (where you would like the replacement sent)

• Photo of the product (if it's broken or damaged)

• Proof of Purchase (if the item was purchased outside our official website)

📞 By Phone

Call us at 844-484-4667
Available: Monday to Friday, 6:00 AM – 6:00 PM PST

💬 By Text

Send a text to 844-484-4667
Available: Monday to Friday, 6:00 AM – 6:00 PM PST

💻 Live Chat

Visit our website and click the “Help” button at the bottom of the page to connect with a Live Chat Representative during business hours.

30-Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase.

6 Months Limited Warranty

This is a defect warranty only - we will only refund/exchange after 30 days due to manufacturer defects or defects caused by normal wear and tear

All eyewear products purchased on the ThinOptics website, Amazon and authorized retailers are warranted to the original purchaser against manufacturer’s defects for 6 months from date of purchase.  

ThinOptics reading glasses are covered by a limited 6-month warranty

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

BY USING A PRODUCT MANUFACTURED BY OR FORTHINOPTICS (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THETHINOPTICSGUARANTEE (“GUARANTEE”) AS SET OUT BELOW. 

IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

ThinOptics warranty does not cover:

• Improper or unreasonable use 
• Scratched lenses 
• Damage from normal wear and tear  
• Normal wear and tear includes scratches on lenses, bent frames, and other issues that may arise from the insertion of glasses into the case repeatedly
• Damage from pets, vehicles and/or general negligence  
• Lost or stolen glasses 
• Lost screws
• Accidental Damage
• Altered products
• Replacement products are not warranted.
• Warranty is valid on original purchase only. 

Proof of purchase from the original manufacturer or authorized retailer is required.

Customer is responsible for the cost of the return shipping if the return is at their request.

• Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt. 

We reserve the right to approve/deny claims.  

You may request a review of your account if you feel you have been denied replacements incorrectly.  Requests for account review can be submitted to: support@thinoptics.com

ThinOptics Sunglasses Warranty

ThinOptics Sunglasses are warranted against manufacturer’s defect for two years from the date of purchase.

Manufacturer defects include non-functional hinges, mounts and missing pieces