Am I eligible for the Guarantee?

30-Day Satisfaction Guarantee
We want you to love your ThinOptics purchase. If you're not completely satisfied, you may request an exchange within 30 days of your purchase date.

Exchanges must be for an item of equal value to the original purchase. Our team will work with you to find a suitable solution and ensure a smooth exchange process.

To request an exchange or refund:

1. Contact ThinOptics Warranty Department:
1. Phone: 1-844-335-5100 
2. Email: support@ThinOptics.com
2. Refunds will be issued for the cost of the product. 
1. Shipping fees are non-refundable (some exceptions apply).
3. Customers will be allowed one exchange of equal or lesser value per purchase.

• Replacement products/orders are not covered under warranty

4. Provide a reason for exchange
1. Requests due to breakage/defects will be validated via photograph/video
2. Return to be validated prior to refund/exchange
5. Returns requested due to preference will be at customer’s expense
6. Shipping and handling charges may apply, except where applicable by law

 **Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements.

6-Month Limited Warranty
ThinOptics offers a 6-month limited warranty covering manufacturer defects and issues arising from normal wear and tear. This warranty applies to all eyewear products purchased directly from the ThinOptics website, Amazon, or authorized retailers.

Please note:

• This is a defect-only warranty. Refunds or exchanges requested after 30 days are only eligible if the product exhibits a manufacturing defect or damage resulting from normal use.

• The warranty is valid only for the original purchaser and requires proof of purchase.

Our goal is to ensure your satisfaction with a product that performs as expected. If a qualifying issue arises within the warranty period, we’ll work with you to resolve it promptly.

Returns will be at customer expense and discretion and must be accompanied by the following to ensure proper processing:  

1.  Contact details 

1. Name

2. Address

3. Phone

4. Email

2.   Provide a reason for exchange

1. Requests due to breakage/defects will be validated via photograph/video
2. Return to be validated prior to refund/exchange

To submit a warranty claim:

1.  Contact our Warranty Department:

1. Phone: 1-844-335-5100 
2. Email:  support@thinoptics.com
1. Submit a request for an exchange or refund
1. Refunds will be issued for the cost of the product only
2. Shipping fees are non-refundable (some exclusions apply)
2. Submit a photo of the damaged item
3. Customers will be allowed one exchange of equal or lesser value per purchase.

This limited warranty does not cover improper or unreasonable use, normal wear and tear, scratched lenses, lost screws, or accidental damage. 

ThinOptics reading glasses are covered by a limited 6-month warranty

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

BY USING A PRODUCT MANUFACTURED BY OR FORTHINOPTICS (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THETHINOPTICSGUARANTEE (“GUARANTEE”) AS SET OUT BELOW. 

IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

ThinOptics warranty does not cover:

• Improper or unreasonable use 
• Scratched lenses 
• Damage from normal wear and tear  
• Normal wear and tear includes scratches on lenses, bent frames, and other issues that may arise from the insertion of glasses into the case repeatedly
• Damage from pets, vehicles and/or general negligence  
• Lost or stolen glasses 
• Lost screws
• Accidental Damage
• Altered products
• Replacement products are not warranted.
• Warranty is valid on original purchase only. 

Proof of purchase from the original manufacturer or authorized retailer is required.

Customer is responsible for the cost of the return shipping if the return is at their request.

• Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt. 

We reserve the right to approve/deny claims.  

You may request a review of your account if you feel you have been denied replacements incorrectly.  Requests for account review can be submitted to: support@thinoptics.com

ThinOptics reading glasses are covered by a limited 6-month warranty

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

BY USING A PRODUCT MANUFACTURED BY OR FORTHINOPTICS (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THETHINOPTICSGUARANTEE (“GUARANTEE”) AS SET OUT BELOW. 

IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

ThinOptics warranty does not cover:

• Improper or unreasonable use 
• Scratched lenses 
• Damage from normal wear and tear  
• Normal wear and tear includes scratches on lenses, bent frames, and other issues that may arise from the insertion of glasses into the case repeatedly
• Damage from pets, vehicles and/or general negligence  
• Lost or stolen glasses 
• Lost screws
• Accidental Damage
• Altered products
• Replacement products are not warranted.
• Warranty is valid on original purchase only. 

Proof of purchase from the original manufacturer or authorized retailer is required.

Customer is responsible for the cost of the return shipping if the return is at their request.

• Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt. 

We reserve the right to approve/deny claims.  

You may request a review of your account if you feel you have been denied replacements incorrectly.  Requests for account review can be submitted to: support@thinoptics.com